Shipping policy

Shipping Policy

Thank you for shopping with Aqua Lens! We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a tracking number via email.

Estimated Delivery Times

🇺🇸 United States: 7–12 Business Days
🇨🇦 Canada: 7–12 Business Days
🇬🇧 United Kingdom: 7–14 Business Days
🇦🇺 Australia & New Zealand: 8–15 Business Days
🇪🇺 Europe: 8–15 Business Days
🌎 Rest of the World: 10–20 Business Days

Tracking Your Order

Once your order has shipped, you will receive a tracking number that can be used to monitor your package's progress.

Shipping Delays

While we strive to meet all delivery estimates, delays may occur due to customs processing, weather conditions, holidays, carrier issues, or other factors beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our support team within 7 days of the estimated delivery date so we can assist you.

Questions?

If you have any questions regarding your order, please contact our support team and we'll be happy to help. 🌊📦